Community Care Coordinator

Why work for CMHA York Region?
We deliver quality mental health and addictions services that promote recovery and
health, and end stigma.
Our Values:
 Responsive to the needs of our clients, their families, and our communities
 Respectful in how we meet the needs of our clients and staff in each interaction
 Committed to delivering the highest quality of care, every time
 Innovative in our approach to meeting our clients’ and communities’ needs
 Inclusive in how we work and serve our clients
Team Values:
 We create belonging
 We build better
 We deliver
We offer an inclusive, innovative, and high-performance work culture that helps us
deliver transformational impact. The organization cares about the growth, safety and
well-being of employees and offers:
 Competitive Total Compensation (including salary, benefits, pension)
o HOOPP (Healthcare of Ontario Pension Plan)
o Comprehensive Health Benefits

Learn more about us by visiting: https://cmha-yr.on.ca/careers/
We are looking for a Community Care Coordinator on our Community Transition
Team!
Closing Date: June 24th, 2026
Permanent: Full-time, 35 Hours per Week, Evening Hours and Weekends may be
required
Salary: $56,444-$60,461per annum *This represents the first three-steps of a seven-
step salary grid. Candidate experience will be considered when determining the starting
salary

Community Care Coordinator Job Posting June 2026
Comprehensive Health Benefits: Excellent Benefits Package: Full Extended Health &
Dental, Life Insurance, EAP, STD, LTD, & Pension Plan. Generous paid time off
including vacation, sick, personal days.
Location: The Community Care Coordinator for the CTT Program will work from the
Aurora Office located at 15150 Yonge Street Suite 201Aurora, ON L4G 1M2, CAN as
well as throughout Welcome Centers within York Region. The Community Care
Coordinator will be required to travel within York Region & South Simcoe for client
meetings and staff training or other meetings.
Job Profile:
The Community Transition Team supports clients 16 years of age and older who are
being discharged from hospitals to connect with the supports they need to stay safely in
the community. The Community Transition Team also assists people to stay out of
hospitals. Working with our community partners, the team helps clients to transition to
the community after being discharged, access immediate support to prevent a visit to
the emergency department, develop a wellness plan, find housing, get support for
mental health and substance use issues and access peer support.
Responsibilities:
 Maintains a client caseload, recognizing the need for extensive travel in some
rural areas and intensiveness of contact with specific clients
 Creates a Coordinated Care Plan through Health Links for appropriate clients
 Anticipates, understands, and responds to the needs of internal and external
clients within organizational parameters in order to meet or exceed their
expectations
 Is familiar with signs and symptoms of trauma in clients and is able to respond
appropriately in making referrals and providing short-term assistance to clients to
help them to manage these symptoms
 Establishes collaborative partnerships with clients that involve non-judgmental
listening and client-directed goal setting that fosters independence, self-
determination, competence and hope, by employing empowerment/Recovery
principles and practices
 Informs clients of confidentiality requirements and the limitations of confidentiality
 Collects relevant information from clients, and with their permission, from family
members and other service providers in order to collaboratively develop an
empowerment plan that incorporates Recovery principles

Community Care Coordinator Job Posting June 2026
 Assists client to identify and manage symptoms that interfere with daily
functioning
 Routinely discusses life and interpersonal skills and problem-solving approaches
to help clients gain more independence and provides practical assistance as
needed
 Collaboratively develops individualized crisis plans with clients
 Helps clients to take advantage of wellness opportunities including healthy diet,
exercise, adequate sleep, and a variety of self-care strategies
 Provides information about community resources to clients, and with their
permission, family and significant others
 Attends case conferences, and accompanies clients to agencies, and to health-
related and other appointments
 Collaboratively develops with clients a transition plan that will result in a positive
termination of service
 Engages in a client-directed partnership that fosters strengths, redefines barriers
as needs, while promoting independence, competence, and instilling hope in the
development of the empowerment plan
 Uses strengths-based crisis intervention strategies to respond appropriately to
clients experiencing relapse
 Is able to effectively negotiate, based upon client instructions, with other service
providers, including hospital staff, physicians, psychiatrists and community
members, including landlords, store owners etc. to help clients meet their goals
and live in Shelter or safety and security in the community
 Uses familiarity with a wide range of formal services and informal supports to link
clients to services, supports and resources in the community
 Conducts case conferences in collaboration with the client and her/his
representatives
 Provides internal referrals including required documentation
Requirements:
 Diploma in health service field or equivalent
 Member in good standing with one of the following five Colleges regulated
to perform in Ontario:

Community Care Coordinator Job Posting June 2026

o The Ontario College of Social Workers and Social Services Workers as
Social Worker
o The College of Nurses of Ontario
o The College of Occupational Therapists of Ontario
o The College of Registered Psychotherapists of Ontario
o The College of Psychologists of Ontario
 Minimum one year experience in a mental health environment
 Direct personal experience or the experience of a family member and/or friends
in living with mental health issues
 Experience working with individuals experiencing serious mental illness,
concurrent disorders and dual diagnosis (developmental disability and/or
traumatic brain injury) is preferred
 Knowledge of the Ontario Mental Health Act, mental health reform principles, the
Substitute Decisions Act, the Health Care Consent Act and PHIPA requirements
 Knowledge of systemic issues such as poverty, unemployment, stigma and the
isolation felt by individuals with serious mental illness and their families
 Extensive knowledge of supports and services in York Region, including formal
and informal resources
 Excellent oral and written communication skills
 Demonstrated ability to work collaboratively with clients
 Ability to use knowledge of functional abilities and mental status to informally
assess these in clients
 Ability to apply Recovery principles and empowerment oriented philosophies and
practices in work with clients
 Ability to demonstrate diplomacy and professionalism when working with families
and other professionals
 Ability to manage time effectively, establish priorities, efficiently organize work,
and meet deadlines by engaging in effective problem solving and decision
making
 Demonstrated ability to observe boundaries, engage in appropriate emotional
regulation, refrain from dual relationships with clients, maintain confidentiality,

Community Care Coordinator Job Posting June 2026
and engage in reasonable self-care strategies designed to reduce stress by
balancing work/life responsibilities
 Employs creative thinking in addressing service delivery issues
 Able to demonstrate computer skills, specifically Microsoft Office and Outlook
Additional Requirements
 A second language (Cantonese, Mandarin, Russian, Italian, Persian, Punjabi,
Korean, Tamil, Urdu) reflecting the local community is preferred
 Must possess a valid Canadian driver’s license and have minimum
$1,000,000.00 (1 million) third party liability insurance and proof of insurance
coverage of personal vehicle and ability to transport clients
 A satisfactory and current Vulnerable Sector Screening
The statements above are intended to describe the general nature and level of work
being performed by an individual assigned to the job. This information is not constructed
to be an exhaustive list of responsibilities, duties and skills required of personnel in the
job.
This position reports to and is supervised by the Manager, People & Teams,
Community Transitions Team.
Working Conditions: Office work, community settings, meetings in clients’ home and
travel with clients.
Disclaimer: In keeping with mental health reform, best practices, funding and direction
this position may later require knowledge, skills, abilities and working conditions not
noted here.
To request this posting in an alternate format or to request accommodation in the
application process, email AODA@cmha-yr.on.ca

Application Procedures:
If you are interested in this opportunity, follow the link below and click on the “Apply
Now” button in the top right corner of the page to proceed to upload your cover letter
and resume:
https://cmha-yr.on.ca/careers/
Complete the application form and submit the following:
 Cover letter with 300 words or less and tell us why you would want this role and
why you should be considered for the position (PDF or Word)

Community Care Coordinator Job Posting June 2026
 Resume (PDF or Word)
CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles
to employment for marginalized communities.  CMHA-YRSS supports the journey to
mental wellness, and we welcome applicants with lived experience of mental illness.  In
acknowledgment of the systemic underrepresentation faced by Black, Indigenous,
racialized peoples, and those living with disabilities, this opportunity has been
developed based on the special program provisions of the Ontario Human Rights
Code.  We therefore extend invitations for applications from the following groups:
 Racialized Persons
 Indigenous Persons
 Persons living with Disabilities
While we thank all candidates for their interest, only those selected for an
interview will be contacted.