Vice President, Client Care and Operations

Safehaven is a not-for-profit organization that has provided residential, respite, and
transitional care to children and adults with medical complexities and disabilities for
over 35 years. Safehaven is committed to creating inclusive opportunities for its
clients, advocating for seamless transitions of care from childhood through
adulthood, and building a more inclusive world. With 24/7 medical care, multi-
sensory therapies, and recreational activities, Safehaven has seen clients overcome
incredible challenges.
Safehaven is constantly striving to better serve its clients and the communities that
need its services most. Alongside the expansion of its clinical and residential
services, the organization is advancing a once-in-a-generation redevelopment
project that will create Canadas first integrated housing and medical complexity
hub, bringing together specialized care, transitional services, supportive housing,
and community-based programming within a single purpose-built environment. This
landmark initiative reflects Safehavens commitment to innovation, expanded
capacity, and improved outcomes for clients and families.
Against this backdrop of continued impact, Safehaven is seeking an exceptional
leader to serve as its inaugural Vice President, Client Care and Operations. This
newly created executive role will shape the future of care and operations, helping
create a more inclusive world.
Reporting to the President and CEO, Susan Bisaillon, the Vice President drives
operational excellence across both clinical and administrative functions, with
accountability spanning finance, human resources, information technology, strategy
and system innovation, purchasing and materials management, and facilities. The
Vice President advances Safehaven’s strategic priorities by strengthening
organizational performance, accountability, and service delivery across all sites.
As a key member of the senior leadership team, the Vice President ensures the safe,
efficient, and effective delivery of high-quality clinical care, while advancing
regulatory compliance, emergency preparedness, business continuity, and
organizational resilience. Working in close partnership with the senior leadership
team, the Vice President aligns clinical and administrative functions around shared
goals, champions service excellence and continuous improvement, and enables
integrated, innovative, and technology-enabled approaches to care, supported by
strong data governance and responsible technology adoption. The Vice President
works in concert with the CFO and finance leads to advance financial stewardship
and align financial and operational priorities.
The Vice President builds meaningful relationships with clients, families, staff,
physicians, community and primary care partners, government representatives, and

sector leaders, and supports major capital and development initiatives in
collaboration with the appropriate leaders. The Vice President also champions
equity, diversity, inclusion, accessibility, and anti-racism as integral to organizational
strategy, decision-making, workplace culture, and service delivery.
As the ideal candidate, you bring at least 10 years of progressive leadership
experience in a complex, multi-site healthcare, developmental services, community-
based, or related not-for-profit organization, including at least five years in a clinical
leadership role with accountability for multiple programs and interprofessional
teams. You combine clinical credibility with financial acumen, sound judgment, and a
record of guiding change. Experience managing non-clinical support functions is
highly desirable. You are known for developing and operationalizing strategy,
leading organizational growth, and implementing innovative models of care while
maintaining operational stability and excellence. You hold a Master’s degree in a
related field; a regulated health professional background is an asset. You also bring
experience leading in a unionized environment, with exposure to workforce planning
and labour relations.
An engaging communicator and relationship builder, you inspire confidence through
integrity, humility, and accountability. Your collaborative leadership develops high-
performing interdisciplinary teams, supports the contributions of all health
professionals, and creates an environment where people feel respected and heard.
Resilient, forward-thinking, and deeply motivated by positively impacting the lives of
others, you believe in Safehaven’s vision. You can cultivate trusted relationships
with staff, physicians, clients, families, community partners, government, and sector
partners. You are also comfortable engaging Boards, government funders,
regulatory bodies, and system partners in support of organizational and system-
level priorities. You bring a strong commitment to equity, diversity, inclusion,
accessibility, and anti-racism, as well as collaboration, service excellence, and the
values that underpin Safehaven.

If you are ready to be part of a purpose-driven organization where your impact
matters every single day, we invite you to apply at:
https://boyden.thriveapp.ly/job/3455
Salary Range: $186,000–$215,000
For inquiries about the role or the application process, please contact Jim
Stonehouse and Sam Walton via (swalton@boyden.com).
We thank all applicants for their interest; however, only those under consideration
for the role will be contacted.
All Safehaven employees are required to be fully vaccinated as a condition of hire in
accordance with Safehaven policies.
Safehaven is committed to a respectful, inclusive, equitable, accessible, and anti-
racist workplace. We value diverse perspectives and believe they are essential todelivering high-quality, safe, and person centered services. We welcome applications
from individuals of all backgrounds.
Accommodations are available throughout the recruitment process. If you are
selected for an interview and require accommodation, please contact Sam Walton
(swalton@boyden.com).
Artificial Intelligence (AI) will not be used in the evaluating or assessing of
candidates.
Reason for Posting: This is a new permanent position and is currently vacant.