Field Services Administrator – Qualicum | BC Hydro

Source:    BC Hydro
Job Title:   Field Services Administrator - Qualicum

Job Location:  Qualicum, British Columbia, Canada

Annual Salary:  $ 56,400.00 - 61,900.00

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we build an even cleaner B.C.

JOB DESCRIPTION

Duties: 

• Processes accounting, financial, vehicle use and other business performance documentation such as: reconciling projector work management related reports; preparing cost control reports and draft narratives on significant variances; and preparing various cost, project and/or work performance and vehicle use tracking statements, reports and summaries; makes recommendations to manager based on findings.
• May be required to participate in the planning, scheduling, coordination, and organization of office accommodations and moves of employees, arrange phone and office equipment relocations; may be required to act as a liaison with contractors or others to initiate action for building facility issues such as HVAC, building security systems, janitorial issues, etc.
• May be required to perform work leadership and coordination of lower level Field Service Administrator and other staff. Investigates and resolves escalated problems and issues referred from lower level FSA and other staff.
• Performs all of the same functions as the Field Services Administrator 1 and 2 jobs as required.
• Performs minor duties related to the above duties that do not affect the rating of the job.

Qualifications: 

• Supervisory skills, office procedures, practices, routines, filing systems document processing, report formatting and preparation, personal computer and related application program operation, reception and telephone answering techniques and knowledge are typically acquired through graduation from High School plus completion of ‘Overview of Electrical Utility Operations’ (offered through EITI or an equivalent institution) and in house BC Hydro courses or equivalent in Supervisory skills, personal computer and related word processing /spreadsheet/ presentation/database applications, People Soft Financials, Expenses, Passport Management, Design, Contract Requisition, Click Schedule, basic DAD, Power ON, Service link, BPR, Gateway Web, CCS, MS Projects, ISS/Work Management, Resources on Demand, various reporting, maintenance tracking, internet browsers, e-mail, messaging and other related applications and/or security systems.
• A minimum of 1 year of general clerical and administrative experience as a Field Services Administrator 2- or 2-years equivalent experience in general clerical admin plus work order management, customer work management, dispatch, contract administration, materials issues management, time capture, billing/expenses, and business/financial performance reporting including demonstrated proficiency with PC operation. Satisfactory performance on this job requires approximately 6 additional months to acquire the knowledge and skills necessary to perform the full scope of the job. Previous supervisory experience is an asset. Well-developed oral, written and interpersonal communication and organization skills.

ADDITIONAL INFORMATION

• A comprehensive benefits package 
• A minimum of 15 paid vacation days 
• A lifetime pension 
• Flexible work model, depending on your role type 
• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca

• Normal office conditions with noise/calls to/from field crews or during emergency outage conditions that occur occasionally throughout the year.
• Regular exposure to noise from nearby facilities. Some lifting and moving of office supplies in and around an office.
• Interpersonal skills in dealing with employees, contractors, internal and external customers as well as the ability to work in a team environment are desired.

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays.

Location: Qualicum, BC, Canada V0R 2T0

How to Apply

Interested candidates should submit their applications online at https://app.bchydro.com/careers/current_opp.html  by April 12, 2024.

Click here to access the job posting or visit the BC Hydro “Current Opportunities” Careers page to view and apply for jobs.

You must use a supported browser, such as Firefox, Internet Explorer, Google Chrome or Safari. Your pop up blocker will also need to be disabled for the BC Hydro Careers site. 

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable. 

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe. 

We are here for our customers. 

We are one team. 

We include everyone. 

We act with integrity and respect. 

We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at Recruitmenthelp@BCHydro.com 

Flexible work model role definitions 

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Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time. 

IBEW/Field – No option to work from home 

Resident – Works primarily (4+ days per week) in the office. 

Hybrid – May be able to work from home up to 3 days per week. 

Remote – Works from home 4+ days per week